Refund Policy

01Scope of this policy

WINBIG is preparing a digital skill-based competition service. This public website is informational and does not currently accept competition entries or payments. No physical goods are sold or shipped through this website.

If paid participation becomes available, the published rules for each competition and the payment terms shown before entry will describe the applicable fee and refund conditions. This page does not create an active payment or refund facility.

02Failed or duplicate payments

If a payment appears to fail or you believe you were charged twice, contact support with the competition name and a safe transaction reference. Do not send complete card or account credentials by email. We will review the entry and payment records and coordinate any refund or correction that is due through the applicable payment channel. A failed screen or pending status alone does not establish whether funds were captured.

03Cancelled or changed competitions

If a competition is cancelled or materially changed after an entry payment, affected entries and payments will be reviewed under the published competition and payment rules and applicable requirements. We will communicate the applicable remedy after the payment and entry status is confirmed. Do not assume a refund has been completed until it is confirmed.

04Refund eligibility

Refund eligibility depends on the published rules and the circumstances of the entry and payment. Completed participation, a change of mind, disqualification or a rule violation does not automatically entitle a participant to a refund. Nothing in this policy limits rights that cannot be excluded under applicable law.

05Review and processing

No fixed refund processing period is stated because the operational rules and payment provider have not been finalized. Where a refund is due, timing may depend on review, the payment provider and the receiving bank. Support can provide the available status for a specific case.

06Contact support

For a payment or refund question, contact WINBIG at the support email shown below. Include enough information to identify the competition and payment, without sending sensitive payment credentials.